All items are professionally packed for safe transit
- Tracked UK delivery options available at checkout
- Orders placed before 1pm (Mon–Fri) are usually dispatched the same working day
- Guitars may require 1–2 additional working days for final setup
UK Delivery:
Standard and next working day options available.
Some remote areas may incur an additional charge — we’ll always contact you before dispatch.
International Shipping:
Worldwide shipping available — please contact us for a quote before ordering.
For full delivery options, setup information, and international pricing,
👉 View our Shipping page: https://www.guitarwarehouse.co.uk/pages/shipping
Online Orders – 14 Day Returns (Distance Selling Regulations)
Customers who purchase online or through distance selling channels have the right to cancel their order within 14 days of receiving their goods in accordance with the Consumer Contracts Regulations.
To exercise this right, customers must notify us within 14 days of delivery and then return the item within a further 14 days.
Returned items should be supplied complete with all original packaging, documentation, accessories and any promotional items included with the order.
Customers may inspect and handle goods as they would reasonably be able to in a retail showroom. However, if goods are returned showing signs of use, modification, damage, excessive handling, missing items or reduced resale value, we reserve the right to make an appropriate deduction from the refund amount to reflect any loss in value.
All returns are inspected and documented upon receipt before a refund is processed.
Refunds will be issued to the original payment method within 14 days of receipt of the returned goods (or evidence that the goods have been returned), subject to inspection and verification of condition.
Return shipping costs are the responsibility of the customer unless the item is faulty, not as described, or supplied in error.
In-Store Purchases
Items purchased in-store are not eligible for a refund. However, we do offer exchange or a store credit (gift card) for in-store purchases returned within 14 days, provided they are in their original condition with proof of purchase.
Exclusions
Please note that custom orders, modified items, B-stock, clearance items, and goods obtained through part exchange are non-refundable, unless faulty.
Partial Refunds
There are certain situations where only partial refunds may be granted, at our discretion. These include, but are not limited to:
- Protective films removed from pickguards or pickups
- Missing paperwork, case candy, tremolo arms or accessories
- Signs of wear beyond normal inspection
- Altered setups or adjustments carried out after delivery
- Swapped or modified parts
- Damage to original packaging
All returns are inspected upon receipt. If a return does not meet the conditions above, we reserve the right to refuse it or issue a partial refund.
New Items — 12-Month Warranty
All new products sold by Guitar Warehouse are covered by a 12-month manufacturer’s warranty, in line with UK consumer law.
This warranty covers manufacturing defects and faults that occur under normal use. In the event of an issue, we will assist with the warranty process and liaise with the manufacturer or authorised service centre where required.
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, neglect, accident, or unauthorised repair/modification
- Consumable items (such as strings, valves, batteries, etc.)
Pre-Owned Items — 3-Month Warranty
All pre-owned items are supplied with a 3-month Guitar Warehouse warranty.
This covers faults that arise from normal use and were not apparent at the time of sale. All pre-owned instruments and equipment are checked, tested, and set up prior to sale to ensure they are fully functional.
This warranty does not cover:
- Cosmetic wear consistent with age or prior use
- Damage caused by misuse, neglect, accident, or unauthorised repair/modification
- Consumable items (strings, valves, batteries, etc.)
Important Notes
- Proof of purchase is required for all warranty claims.
- Warranty claims must be reported as soon as a fault is identified.
- Warranty is non-transferable and applies to the original purchaser only.
- Your statutory rights under UK consumer law are not affected.
For warranty claims on distance sales, customers are responsible for safely returning the item to us for inspection. Where a valid warranty fault is confirmed, we will cover the cost of returning the item to the customer.
If you have any questions about warranty coverage, please contact us — we’re always happy to help.
